QCC活动在提高出院患者电话随访成功率中的效果观察  

To observe the effect of QCC activity in improving the success rate of discharged patients by telephone follow-up

作　　者：蒋凤梅[1] 赵玉芳[1] 王晓丽[1] 

机构地区：[1]四川省巴中市中心医院耳鼻喉科,巴中636000

出　　处：《当代护士（中旬刊）》2017年第6期173-176,共4页Modern Nurse

摘　　要：目的探讨QCC活动在提高出院患者电话随访成功率中的效果。方法组织QCC活动小组,确定"提高出院患者电话随访成功率"为活动主题。对影响出院患者电话随访成功率的缺陷项目进行原因分析,制定相应的改进措施并实施,实施后对比QCC实施前、中、后电话随访成功率、实施前后影响随访因素缺陷人次及无形成果各项目评分值,从而确定活动效果。结果实施QCC之后的电话随访成功率(89.90%)高于实施中(73.32%)且明显高于实施前(61.11%),差异有统计学意义(P<0.05);随访缺陷人次较实施前显著下降(P<0.05);目标达标率119.70%,进步率74.03%;无形成果各项目评分平均值实施后明显高于实施前(P<0.05)。结论实施QCC活动可明显提高出院患者电话随访成功率。Objective Discussion on QCC activity in the patients with the effect of telephone follow - up success rate. Methods OrganizadQCC group, to determine the ＂improve the success rate of discharged patients by telephone follow -up＂ as the theme. Analysis of the causes ofdefects of project success rate of discharged patients by telephone follow - up, formulate corresponding measures and implementation, after theimplementation of QCC, compared to before the implementation of telephone follow - up after successful rate, score before and after the imple-mentation of follow -up visits and influence factors of defects intangible results of the project,so as to determine the effect of activity. Restfits Telephone follow -up after implementing the QCC success rate（ 89.90% ）was higher than that in the implementation of（73.32% ）and wassignificantly higher than before the implementation（ 61.11% ）, the difference was statistically significant（ P 〈 0.05 ） ; defect of passengers weresuccessfully followed up before the implementation effect is decreased significantly（ P 〈 0.05 ） ;target standard rate of 119.70% ,improvementrate 74.03 % ;intangible results after the implementation of the project score was significantly higher than before （P 〈 O. 05 ）. ConclusionImproving patient discharge telephone follow - up success rate obviously after the implementation of QCC activities.

关 键 词：QCC活动 出院患者 电话随访 

分 类 号：R47[医药卫生—护理学]