床旁信息化服务在提高住院患者满意度中的作用  

Effect of Bedside Information Service on Improving Inpatients' Satisfaction

作　　者：张若[1] 施孟花[1] 黄思思[1] 张春梅[1] 

机构地区：[1]温州医科大学附属第二医院育英儿童医院

出　　处：《医院管理论坛》2017年第5期58-60,共3页Hospital Management Forum

摘　　要：目的探讨床旁结算系统和床旁照护系统在提高住院患者满意度中的作用。方法抽取2016年1月1日至2016年7月30日在胃肠外科住院治疗的100例患者,分为观察组和对照组,各50例,采用不同的结算系统服务,比较两组患者的结算时间和住院满意度。结果观察组患者出院结算时间明显少于对照组,两组比较差异有统计学意义(P<0.05);住院满意度比较,观察组满意47位,对照组满意40位,两组比较差异有统计学意义(P<0.05);观察组患者对出入院流程的方便性、信息查询的方便性,健康宣教、健康娱乐等项目的满意度高于对照组,比较差异有统计学意义(P<0.05)。结论通过床旁信息化的服务改进了医院出入院流程,节省了出院结算时间,患者充分享受到了现代信息技术发展带来的便利,提高了住院满意度。Objective To investigate the bedside settlement system and bedside care system in improving inpatient satisfaction. Methods 100 inpatients treated in gastrointestinal surgePy department, from January 1^st to July 30^th in 2016 were selected. They were divided into observation group and control group, with 50 cases respectively. Different bedside settlement systems were applied to two groups. Compared the settlement period and overall satisfaction between two groups. Results The discharge settlement period in observation group was shorter than that in control group with statistically significant difference （P〈0.05）. The number of patients who were satisfied with their hospitalization was 47 in observation group and 40 in control group. The difference was statistically significant （P〈0.05）. Patients＇ satisfaction in observation group in terms of the convenience of checking in/out and searching information, health education and health entertainment was higher than that in control group. The difference was statistically significant （P〈0.05）. Conclusion The application of bedside information service improved admission and discharge procedure, which saved the settlement period and increased inpatients＇ satisfaction. Patients could fully enjoy the convenience of modern information technology, which improved their satisfaction.

关 键 词：床旁结算系统 床旁照护系统 满意度 

分 类 号：R197.323[医药卫生—卫生事业管理]