住宅小区物业管理服务质量评价体系研究——以重庆为例  

Research on the Evaluation System of Property Management Service Quality for Residential Quarters:Taking Chongqing as an Example

作　　者：廖奇云[1] 胡沙沙[1] LIAO Qiyun HU Shasha(School of Construction Management and Real Estate, Chongqing University, Chongqing 400045, China)

机构地区：[1]重庆大学建设管理与房地产学院,重庆400045

出　　处：《建筑经济》2017年第6期76-82,共7页Construction Economy

摘　　要：基于物业管理服务研究现状,从生理需求、安全需求、社交需求、尊重需求和自我实现需求五个方面建立评价指标体系;在重庆市3个住宅小区中发放问卷调查并整理数据,结合指标体系运用模糊评价法进行综合评价,分析评价结果;在上述基础上,提出提高物业管理服务质量的建议。Based on the research status of property management services, this paper establishes the evaluation index system from the physiological needs, security needs, social needs, esteem needs and self actualization needs five aspects. Then, carries on questionnaire surveys in 3 residential areas of Chongqing and collects the data, combines the fuzzy evaluation method with the index system for comprehensive evaluation. Based on the evaluation results, proposes some suggestions on how to improve the quality of property management services.

关 键 词：住宅小区 物业管理 服务质量 模糊评价 

分 类 号：F293.33[经济管理—国民经济]