基于公平关切和服务合作价值的服务供应链应急协调策略  

Service supply chain disruption coordinating strategy based on fairness concerns and cooperation values

作　　者：马雪松[1] 陈荣秋[1] MA Xue-song CHEN Rong-qiu(School of Management, Huazhong University of Science and Technology, Wuhan 430074, Chin)

机构地区：[1]华中科技大学管理学院,武汉430074

出　　处：《控制与决策》2017年第6期1047-1056,共10页Control and Decision

基　　金：国家杰出青年科学基金项目(51685168)

摘　　要：考虑顾客的行为因素,基于服务提供商与客户的双方公平关切和服务合作价值构建了服务供应链的应急管理模型.该模型将服务供应链中服务集成商与服务供应商的双边努力服务合作、服务合作价值、同时相对公平关切行为导入服务供应链的分析中,改进了现有模型中服务产品化、仅与服务供应商单方努力相关、无服务合作价值、仅单方具有公平关切行为或仅具有绝对公平关切行为的服务供应链模型表述的不足.在此基础上,分析了在服务市场规模、服务价格敏感系数、服务质量敏感系数同时扰动下服务供应商与服务集成商的最优努力水平变化情况,结合Nash博弈框架提出了服务供应链的契约协调应急策略,更加符合服务供应链的实际情况.Considering the customer behavior factors, the paper constructs the service supply chain coordination and disruption theoretical model based on mutual fairness between the service provider and the client and the cooperation value. This model improves the current supply chain model by phasing in the service bilateral efforts, service cooperation value, and relative fairness concern of the service provider and integrator. It fills the gap and limitation of current models of regarding service as product, service only related with one-side effort, no service cooperation values, only service provider having fairness concern or absolute fairness concerns. Based on that, the coordination and disruption strategies are analyzed and provided considering the disruptions including the service market scale, service price, service quality happened in the same time under the Nash gaming frame, which is much more reflect actual service supply chain cases.

关 键 词：服务供应链 契约协调 公平关切 双边合作努力 服务合作价值 应急管理 

分 类 号：F406[经济管理—产业经济]