老年网站信息服务质量评价研究  

Research on the Information Service Quality Evaluation of Elderly Website

作　　者：江彦[1] 李进华[1] 

机构地区：[1]华中师范大学信息管理学院,湖北武汉430079

出　　处：《现代情报》2017年第6期43-47,共5页Journal of Modern Information

摘　　要：本文以老年信息服务网站为研究对象,在相关研究的基础上结合老年信息需求特征及网站信息服务规律,运用专家调查法和层次分析法构建了老年网站信息服务质量评价指标体系,选取了国内6个有代表性的网站对其服务质量进行评价,并对评价结果进行综合分析,提出提升老年网站信息服务质量的对策和建议。On the basis of relevant research, combined with the characteristics of information needs of old age and the regu- lar pattern of Web site information service, this paper set the elderly information service website as the research object, construct- ed the evaluation index system of the information service quality of the elderly website by using Delphi and AHP method. This pa- per evaluated service quality of six typical website, combined with a comprehensive analysis of the evaluation, and then put for- ward suggestion and recommendations to improve the information services quality of the elderly website.

关 键 词：老年网站 信息服务 质量评价 指标体系 层次分析法 

分 类 号：G250.72[文化科学—图书馆学]