基于大数据的数字化门诊流程再造探讨  

Digital Outpatient Service Process Reengineering Based on Big Data

作　　者：沈笛[1] 刘丽华[1] 高博[1] 李顺飞[1] 朱培渊 

机构地区：[1]解放军总医院医院管理研究所,北京100853

出　　处：《中国医院管理》2017年第6期44-47,共4页Chinese Hospital Management

基　　金：国家高技术研究发展计划(863计划)项目(2012AA02A602)

摘　　要：目的以门诊大数据分析门诊流程中的相关问题为切入点,探讨数字化门诊流程再造的可能,探索门诊就诊数字化引导新模式。方法通过对在门诊就诊的患者排队等候时间的跟踪调查和统计并梳理分析,得出现行门诊就诊流程及围就诊流程拥挤阻滞的问题。针对问题提出构建门诊就诊数字化引导的流程改造的构想,以使门诊就诊流程更加快捷、简便、流畅。结果得出门诊就诊各环节排队等候时间结果及分析,确定需要解决的相关问题。结论针对问题提出基于大数据的数字化门诊流程再造及建立患者的个性化就诊指南,以及引入门诊手持引导系统(OGS,outpatient guidance ser-vice)设想,从而减少患者就诊排队时间达到就诊流程优化目的。Objective To explore the possibility of digital outpatient process reengineering and explore the new digital guidance mode of outpatient service by analyzing the related problems in outpatient process through using outpatient big data in the hospital.Methods Through the follow-up investigation and statistical analysis of the patients＇ lining-up time in the outpatient clinic,the problems of the current outpatient process were found.The paper put forward the conception of re-constructing outpatient process with digital guidance,to make the outpatient process of the hospital more efficient,simple and smooth.Results The results of lining-up time of outpatient visits are analyzed and the related issues to be solved are determined.Conclusion The digital outpatient process reengineering based on big data and the idea of establishing personalized outpatient guidance service or outpatient guidance system （OGS） are proposed to reduce the lining-up time of patients to achieve the purpose of optimization of outpatient process.

关 键 词：就诊流程 数字化门诊 大数据 改造 

分 类 号：R197.3[医药卫生—卫生事业管理]