综合医院门诊分诊流程模式优化及对策分析  

Triage process optimization analysis and countermeasures in general hospital

作　　者：李常生[1,2] 

机构地区：[1]河南省胸科医院,郑州市纬五路1号450008 [2]河南省省立医院

出　　处：《中国医院》2017年第7期56-58,共3页Chinese Hospitals

摘　　要：对门诊分诊流程模式进行优化,使其更加精细化,是改善病患就医体验、提升医疗质量的重要途径。通过对门诊分诊工作重要性的阐述,总结了当前门诊分诊模式及特点,并在此基础上从挂号收费流程优化、对门诊护士工作进行优化、提高门诊分诊护士服务意识和沟通技巧培养、加强门诊分诊护士专业知识培养等方面提出门诊分诊优化对策,进一步改善患者就医体验,提升门诊服务质量。Outpatient triage process optimization is an important way on promoting patient＇s visiting experience,improving lean management and medical quality.Based on the discussion on the importance,mode and characters of outpatient triage,suggestions in aspects of optimizing registration,nursing process,nurse＇s communication skill and professional capacity have been presented to further improving patient＇s visiting experience and outpatient quality.

关 键 词：综合医院 门诊分诊 流程优化 

分 类 号：R197.3[医药卫生—卫生事业管理]