图书馆服务转型:从“以用户为中心”到“转向外部”——美国图书馆协会图书馆转型项目对我国图书馆的启示  

Services Transformation of Libraries: From ''User-Centered'' to ''Turning Outward''——Inspired by Libraries Transforming Communities of the American Library Association

作　　者：李娜[1] 

机构地区：[1]上海财经大学图书馆,上海200433

出　　处：《图书馆建设》2017年第7期36-42,共7页Library Development

摘　　要：美国图书馆协会图书馆服务转型项目,将过去图书馆"以用户为中心"提供高品质服务的理念,转变成为图书馆"转向外部"积极关注和参与社区或校园的整体发展。公共图书馆利用"转向外部"理念和方法,创新参与社区的方式,积极推动社区发展。大学图书馆利用"转向外部"工具将图书馆联络模式朝着更侧重于互动和参与的模式转型。"转向外部"理念和工具库,以及图书馆服务转型项目对图书馆服务内容的重新认识和图书馆角色的重新定位值得我国图书馆学习借鉴。Libraries Transforming Communities of the American Library Association challenged the concept of ＂user-centered＂ services that libraries used to adopt as a means to improve service quality, and further introduced the idea of ＂turning outward＂ that encourages libraries to be actively informed by and involved in the holistic developments of communities and campuses. Public libraries can utilize the ＂turning outward＂ method and imagine new ways to get involved in communities so as to promote community development. University libraries can also use the ＂turning outward＂ as a tool to move libraries＇ communication style into a more interactive and engaging one. The concept and methodology of ＂turning outward＂, alongside the redefinition of library services and libraries＇ roles spurred by the libraries transforming communities, have brought important lessons for Chinese libraries.

关 键 词：图书馆服务转型 转向外部 以用户为中心 

分 类 号：G252[文化科学—图书馆学]