门诊服务流程创新及体会  

Innovation of Outpatient Service Process

作　　者：杨雅红[1] 吴梅[1] 

机构地区：[1]嘉兴市中医医院

出　　处：《医院管理论坛》2017年第7期25-26,共2页Hospital Management Forum

摘　　要：为了缓解群众"看病难"、"排队时间长"问题,创新、优化门诊就医流程,缩短看病等候时间,提高病人满意度。门诊流程的创新,节省了病人的时间,方便了病人,大大提高病人的就医满意度,提升了医院的形象。In order to solve the problem of narrow access to medical service and long waiting time, outpatient treatment process should be innovated and optimized so as to shorten patients＇ waiting time and improve their satisfaction. Innovation of outpatient treatment process help save patients＇ time and make their hospital visit easier, which greatly improve patients＇ satisfaction and hospital image.

关 键 词：流程 创新 门诊 满意度 

分 类 号：R197[医药卫生—卫生事业管理]