新入职护士情商和亲和力培养对护理满意度的影响  

The Influence of Emotional Quotient and Affinity Training on Nursing Satisfaction of Newly Recruited Nurses

作　　者：姬燕梅 JI Yan-mei.(The Department of Nursing, Nanyang Hospital of Traditional Chinese Medicine, Nanyang 473000, Henan Province, Chin)

机构地区：[1]河南省南阳市中医院护理部,河南南阳473000

出　　处：《罕少疾病杂志》2017年第4期70-72,共3页Journal of Rare and Uncommon Diseases

摘　　要：目的探讨新入职护士情商和亲和力培养对患者护理满意度的影响。方法以2012年7月至2014年6月我院61名新入职护士为对照组,以2014年7月至2016年6月我院63名新入职护士为观察组,对照组沿用传统岗前培训内容,实验组在传统岗前培训内容的基础上增加情商和亲和力培训。比较对照组、观察组二组间入职后半年内所管病床患者护理满意度和护士护理服务质量投诉率的差别。结果与对照组相比,观察组所管病床患者护理满意度评分明显优于对照组,护理质量投诉率明显低于对照组,二组间差异有统计学意义(P<0.05)。结论对新入职护士加强情商与亲和力培养,有助于使新入职护士尽快适应临床护理岗位,提高患者的护理满意度,减少临床护理过程中护士与患者及其家属之间矛盾的发生。Objective To explore the effects of emotional quotient （EO.） and affinity training on nursing satisfaction of newly recruited nurses. Methods A total of 61 newly recruited nurses were selected as the control group during July 2012 to June 2014, and 63 newly recruited nurses were selected as the observation group from July 2014 to June 2016 in our hospital. The control group used the traditional contents of orientation, while EQ and affinity training were added in the experimental group based on traditional training contents. The nursing satisfaction and the complaint rate of nursing service quality were observed and compared with the two groups.Results The nursing satisfaction of patients in the observation group was significantly higher than the control group, the complaint rate of nursing service quality was significantly lower than the control group, the differences between the two groups were statistically significant （P〈0.05）. Conclusion Strengthening the EQ and affinity training on new nurses can help them to adapt to clinical working environment as soon as possible, improve the nursing satisfaction of patients, reduce the incidence of conflict between nurses with patients and their families in clinical care.

关 键 词：新入职护士 情商 亲和力 护理满意度 

分 类 号：R192.6[医药卫生—卫生事业管理]