信息化技术在护理人力资源配置模型中的应用  

Application of information technology in the model of nursing human resource allocation

作　　者：曹秀月[1] 章敏[2] 袁夏至[1] 田小玲[1] 

机构地区：[1]杭州市萧山区第一人民医院,311201 [2]杭州市萧山区第一人民医院院部,311201

出　　处：《中华现代护理杂志》2017年第17期2303-2306,共4页Chinese Journal of Modern Nursing

基　　金：杭州市科技发展计划项目（20140633849）

摘　　要：目的 设计合理的信息化护理人力资源配置模型,并应用于临床护理,使护理人力资源的配置科学、合理.方法 依据直接护理、间接护理项目设计计时表格,对2016年1月19-23日外科5个病区,2016年1月24-28日内科5个病区进行测时,利用信息系统自动生成各科室所需直接护理患者时数.采用护理质量、患者满意度、护士满意度问卷比较配置前后情况.结果 利用信息化技术构建的护理人力资源配置模型能实时导出直接护理时数,依据护理时数来合理配置科室护理人员,合理配置后护理质量、患者满意度、护士工作满意度高于配置前,差异有统计学意义（t值分别为-29.646、-5.783、-2.369;P〈0.05）.结论本研究设计的护理人力资源配置模型科学合理并具备实时性,能显著提高护理质量、患者满意度和护士工作满意度.Objective To design reasonable informatization model of nursing human resource allocation and to apply it to clinical nursing so as to make nursing human resource allocation scientific and reasonable.Methods The time table was designed according to the program of direct nursing and indirect nursing. It was tested in five surgical departments between January 19th 2016 and January 23rd 2016 and five internal medicine between January 24th 2016 and January 28th 2016. The situation before and after allocation were compared with the questionnaires of quality of nursing, patients＇ satisfaction and nurses＆#39; satisfaction. Results The nursing human resource allocation model built with information technology could export the hours of direct nursing in real time and configure nursing staff reasonably in line with the hours of nursing. The quality of nursing, patients＆#39; satisfaction and nurses＇ job satisfaction after the reasonable allocation were higher than those before allocation with statistically significant differences （t=-29.646, -5.783, -2.369;P〈0.05）. Conclusions The nursing human resource allocation designed by the research is with real time. Besides, it can improve the quality of nursing, patients＇ satisfaction and nurses＇ job satisfaction.

关 键 词：护理 信息化 人力资源 配置 

分 类 号：R47[医药卫生—护理学]