柔性管理在门诊护理管理中的应用成效分析  

The application of flexible management in outpatient nursing management

作　　者：纪象芹[1] 苏婷婷[1] 宋琼[2] 

机构地区：[1]滨州医学院附属医院门诊部,滨州256603 [2]滨州医学院附属医院CCU

出　　处：《滨州医学院学报》2017年第4期274-275,304,共3页Journal of Binzhou Medical University

基　　金：山东省医药卫生科技发展计划项目(2016WS0033)

摘　　要：目的探讨柔性管理在门诊护理管理中的应用成效。方法自2015年1月开始对医院门诊护士实施柔性管理模式,对比柔性管理实施前后护理质量、患者满意度及护士满意度的改善情况,并对相关数据进行统计学处理。结果实施柔性管理后,护士工作要求、诊室就诊秩序、患者健康教育、医院感染管理等方面质量显著改善(P<0.05);患者对护士仪表、就诊秩序、服务态度及护理安全等方面满意度显著提高(P<0.05);护士对排班模式、培训方式、人性化管理等方面满意度显著提高(P<0.05)。结论柔性管理能有效提高门诊护理质量,提高患者及护士满意度。Objective To discuss the application of flexible management in the outpatient nursing management. Methods The flexible management was carried out in the outpatient nursing management from January 2015 to date. We compared the improvement of nursing quality, patient satisfaction and nurse satisfaction before and after the implementation of flexible management, and conducted statistical analysis. Results After the implementation of flexible management, the nurse work requirement,the clinic order,patient health education and hospital infection management were improved significantly （P〈0.05）;the patients＇ satisfaction with the nurses＇ appearance, the treatment order, the service attitude and the nursing safety were improved significantly （P〈0.05）; the nurses＇ satisfaction with scheduling, training and humanistic management were improved significantly （ P〈0.05）. Conclusion The flexible management can improve effectively the outpatient nursing quality,the patient satisfaction and the nurse satisfaction.

关 键 词：柔性管理 满意度 护理质量 

分 类 号：R47[医药卫生—护理学]