基于用户自助理念的医疗服务系统设计研究  

Medical Services Systems Design Based on user Self-help Concept

作　　者：刘军[1] 刘倩[1] 靳文奎 

机构地区：[1]中国地质大学,武汉430074 [2]湖南大学,长沙410082

出　　处：《包装工程》2017年第18期67-71,共5页Packaging Engineering

基　　金：中央高校基本科研业务费专项资金资助项目(CUGW1409092);湖北省教育厅人文社科研究项目(2014185046)

摘　　要：目的论述用户自助理念下构建医疗服务系统的可行性与必要性,探讨更具合理性、人性化的医疗系统服务设计,致力于给患者带来更好的医疗用户体验。方法运用服务设计中用户行程图的方法拆解用户就诊行为细节,论述现有医疗服务体系的不足之处,从用户行为角度出发,依靠互联网+,剖析每一类细节,设计一套更大程度满足用户需求的就医体验服务,并阐明设计的可实施性。结论用户自助式医疗服务体系能够创新医疗服务模式、优化医疗服务流程,使医疗机构资源配置更加合理,为用户构建一个便捷、智能、规范、可靠、开放的自助医疗服务环境。从用户出发、以用户为中心的自助式智慧医疗服务体系有助于提高医护人员工作效率、改善医患矛盾,提升患者用户体验。It aims at discussing the feasibility and necessity of building medical service systems based on user self-help. At the same time it explores the more reasonable and human medical service system design, committing to bring better health care experience to the user. It analyzes the inadequacies of the existing health care system. From the user perspective, relying on the Internet ＋ to analysis of each category details and design a medical treatment experience ser- vice can meet the user＇s need in great extent. And by way of example to further clarify the design Can be implemented. Healthcare is a pivotal part of users＇ lives. Good medical services design has important significance for both patients and doctors. User-centered self-wisdom of the health care system can improve the efficiency of health care to some extent, improving the doctor-patient conflicts and enhance the user experience.

关 键 词：智慧医疗 自助服务 资源利用 就医体验 

分 类 号：TB472[一般工业技术—工业设计]