电子记录管理系统可用性评价:以哈西德佩大学为例  

Evaluation of Usability of Electronic Document Management Systems: Takes Hacettepe University As Examples

作　　者：Sevgi Koyuncu Tun? ?zgür Külcü 李思艺 张晨旭 

机构地区：[1]土耳其哈西德佩大学信息管理系 [2]中国人民大学信息资源管理学院

出　　处：《浙江档案》2017年第8期39-41,共3页Zhejiang Archives

摘　　要：以管理分类、归档、访问等过程为目的,基于权限和跟踪访问而建立电子记录管理系统(Electronic Document Management Systems,EDMS)。土耳其TSE 13298标准规定了EDMS软件应具有的特性和功能,但不容忽视的是,这些系统是由人管理和使用的,而人与计算机交互的定性和定量结果能够告诉我们一个系统是否可用。本研究的目的是通过对EDMS提供启发式分析(Heuristic Analysis)和服务器日志分析(Server Log Analysis),找出影响EDMS可用性的因素,并提出建议来纠正非正常的接口设计元素。本研究梳理了最常用的启发性评估原则,以此来对30台电脑的可用性进行评价,同时对Apache服务器中的1600万行错误记录和访问日志记录进行了加工和分析,以处理系统的使用信息。Electronic Document Management Systems （EDMS） has been established to manage the processes of sorting, classifying, archiving, accessing based on authority and tracking access. The features and the functions that an EDMS software should have are determined by TSE 13298 standard in Turkey. But it should not be ignored that these systems are managed and used by humans. The qualitative and quantitative outputs of interaction between human and computer show us whether a system is usable. The purpose of this research is to provide Heuristic Analysis and Server Log Analysis for EDMS to find out the factors that affect the usability of the EDMS and to propose suggestions to correct the problematic interface design elements. The most commonly used usability guidelines for heuristic evaluation were put together and 30 screens were evaluated against usability principles. 16 million lines of Error and Access Log record in apache server were processed and analyzed to handle system usage information.

关 键 词：人机交互可用性 EDMS 可用性影响因素 

分 类 号：G203[文化科学—传播学]