大型综合医院优化门诊服务人员配置的实践与探讨  

Practices and Analysis of Optimizing Outpatient Service Personnel Allocation in Large General Hospital

作　　者：陈旻洁 张红[1] 施颖华 余岚 姚荷英[1] 孙晓凡[1] 

机构地区：[1]上海交通大学医学院附属仁济医院,上海200127

出　　处：《中国卫生质量管理》2017年第5期41-43,46,共4页Chinese Health Quality Management

摘　　要：门诊是医院贯彻落实医改政策的前沿,是改善患者就医感受的重要窗口。分析了新时期门诊服务人员配置面临的挑战以及仁济医院优化门诊服务人员配置的实践情况,仁济医院结合门诊布局、门诊量以及有限的人力,通过各种方式优化门诊服务人员配置,建立了一支相对稳定、优质、高效的门诊服务团队,为建立良好的就诊秩序,改善患者就诊感受打下良好的基础。Outpatient service is the forefront of the implementation of health care reform policies, which is also an im portant window to improve patient experience. According to the outpatient layout, outpatient volume and limited outpatient manpower, the Renji Hospital optimized staff allocation in outpatient service through a variety of ways. A relatively stable and efficient service team had been established to form a good order to improve the experience of patients.

关 键 词：综合性医院 门诊 人员配置 

分 类 号：R197.32[医药卫生—卫生事业管理]