微信挂号服务模式在儿童医院门诊的应用效果  

The Efficacy of Wechat System in Children's Hospital

作　　者：蓝琴 莫霖[1] 黄青[1] 张晓琴[1] 

机构地区：[1]重庆医科大学附属儿童医院,重庆400014

出　　处：《当代护士（中旬刊）》2017年第10期171-173,共3页Modern Nurse

基　　金：国家临床重点专科建设项目经费资助(国卫办医涵[2013]544号)

摘　　要：目的探讨微信挂号服务模式在儿童医院门诊的应用效果。方法采用随机抽样调查法,对来本院门诊就诊的患儿及家属进行问卷调查,对微信挂号和人工窗口挂号的就诊者的挂号时间、等候时间及满意度进行调查。结果发放600份调查表,其中565份为有效问卷,有效回收率为94%。通过分析调查表结果得出微信挂号的患儿及家属的挂号时间和候诊时间均低于人工挂号窗口,且满意度明显高于人工窗口(P<0.05)。结论微信挂号简化、改善了就医流程,缩短了挂号时间和候诊时间,有效地解决患儿看病难的问题,值得临床推广。Objective The application of Wechat registration in Children＇ s Hospital of Chongqing Medical University. Methods Using the self- made questionnaire,the experience of WeChat registration and window registration was studied, the registration time, waiting time and satisfaction survey were compared. Results 600 questionnaires were issued, of which 565 were valid questionnaires. The registration time and waiting time of WeChat registration were lower than that of window registration, and with higher satisfaction. Conclusion WeChat registration can effectively- reduce the queuing registration and waiting time, and improve the medical experience of patients and their parents the efficiency of medical experience.

关 键 词：微信挂号 儿童医院门诊 满意度 

分 类 号：R197.5[医药卫生—卫生事业管理]