基于结构方程的移动图书馆用户体验满意度模型研究  

Research on User Satisfaction Model of Mobile Library Based on Structural Equation Model

作　　者：金小璞[1] 毕新[1] 

机构地区：[1]西交利物浦大学图书馆,江苏苏州215123

出　　处：《情报科学》2017年第11期94-98,131,共6页Information Science

基　　金：教育部人文社会科学项目(14YJC870011);江苏高校哲学社会科学基金项目(2016SJD870017)

摘　　要：【目的/意义】移动图书馆服务质量与效率的提升是近年来研究的热点问题,本研究旨在探究移动图书馆用户体验满意度的影响因素,为移动图书馆服务质量的提升提供实证支持。【方法/过程】在问卷调查有效数据的基础上,采用结构方程模型方法检验理论模型与研究假设。【结果/结论】研究发现:系统功能对系统可用性具有显著的正向相关关系,系统可用性对用户体验满意度具有显著的正向相关关系,,信息内容对系统界面和系统功能都具有显著的正向相关关系。【Purpose/significance】 The improvement of services quality and efficiency of mobile library has become a heated issue recently. This study aims at exploring the factors that affect mobile library user experience satisfaction.【Method/process】Based on the valid responses collected from a questionnaire survey, the Structural Equation Modelling method was employed to test the research model and hypotheses.【Result/conclusion】The results indicate that system function has the positive and significant effects on system availability, system availability has the positive and significant effects on user experience satisfaction, information content have positive and significant effects on both system interface and system function.

关 键 词：移动图书馆 服务质量 用户体验 结构方程模型 

分 类 号：G252.0[文化科学—图书馆学]