基于用户体验的移动图书馆服务质量提升机制构建  

Construction of Mobile Library Service Quality Improvement Mechanism Based on user Experience

作　　者：金小璞[1] 陈娇 徐芳 

机构地区：[1]西交利物浦大学图书馆,江苏苏州215123 [2]苏州大学文正学院,江苏苏州215104 [3]苏州大学社会学院,江苏苏州215123

出　　处：《现代情报》2017年第11期87-92,104,共7页Journal of Modern Information

基　　金：教育部人文社会科学项目"基于用户体验的移动图书馆服务质量提升机制研究"(项目编号:14YJC870011);江苏高校哲学社会科学基金项目"信息线索与数字图书馆网站服务改进研究"(项目编号:2016SJD870017)

摘　　要：首先回顾用户体验、移动图书馆、基于用户体验的移动图书馆等概念;其次分析影响移动图书馆服务质量的3个要素:界面设计、信息内容和系统功能及其之间的关系;然后构建基于用户体验的移动图书馆服务质量提升机制并采用案例研究方法以A移动图书馆为例进行案例分析,检验"机制"的效度;最后提出移动图书馆服务质量提升策略:优化界面设计,丰富信息内容和提高系统性能等。At first,this paper reviewed the concept of user experience,mobile library and mobile library based on user experience. Secondly,it analyzed three elements that affect the quality of mobile library service： interface design,information content and system function,and the relationship among the three factors. And then the mobile library service quality improvement mechanism based on user experience was constructed and case study method was used to test the validity of the ＂mechanism＂ by taking the A mobile library as an example. Finally,it put forward the strategies of improving the service quality of the mobile library： optimizing the interface design,enriching information content and improving system performance.

关 键 词：用户体验 移动图书馆 服务质量 提升机制 

分 类 号：G250.76[文化科学—图书馆学]