从“顾客”到“参与者与建设者”——关注档案公共服务语境下档案馆公众角色的定位  

作　　者：胡燕[1] 杨桂明 

机构地区：[1]苏州大学社会学院,苏州215123 [2]北京师范大学档案馆,北京1000875

出　　处：《档案学通讯》2017年第6期81-85,共5页Archives Science Bulletin

基　　金：国家社会科学基金项目<我国普通公众档案馆利用行为研究>(项目编号:13BTQ065)的阶段性成果之一

摘　　要：在传统的档案馆工作系统中,公众大多扮演着"顾客"角色,这在一定程度上制约档案馆的大众化进程。档案公共服务理念的确立与实施,不仅从理论上引发对档案馆公众角色的重新认识,也推动了档案馆实践对公众"顾客"角色的突破。在档案公共服务语境下,公众应定位为档案馆建设的"参与者与建设者",这样既可以扩大公众参与档案馆建设的广度,也可以增强其力度,从而更好地体现档案馆公共服务的建设质量,推动档案馆公共服务的发展。要实现公众从"顾客"到"参与者与建设者"的转变,不仅需要理念的更新,更需要档案馆的积极引领及相关制度的规范。In the traditional archival work system, the public plays the role of ＂customer＂, which limits the popularization process of archives. The establishment and implementation of the concept of archival public service not only led to the reflection of the public ＂customer＂ role in theory, but also promoted the breakthrough of the ＂customer＂ role in the archival practice. In the Public archival service context, the public should be positioned as the ＂participants and builders＂ of the archives construction, so as to expand public participation in the archives public service construction and enhance its strength. In order to better reflect the construction quality of archival of public services and promote the development of archival public service. To realize the role change of the public from ＂customer＂ to ＂participant and builder＂, we need to not only update the concept,？but？also actively guide the archives and standardize the relevant laws and regulations.

关 键 词：档案公共服务 公众角色 参与者 建设者 

分 类 号：G273.5[文化科学—档案学]