基于用户体验的高校移动图书馆服务质量评价体系研究  

Research on Service Quality Evaluation System of Mobile Library in Colleges and Universities Based on User Experience

作　　者：施国洪[1] 王凤 Shi Guohong;Wang Feng(School of Management, Jiangsu University, Zhenjiang, 212013)

机构地区：[1]江苏大学管理学院,镇江212013

出　　处：《情报资料工作》2017年第6期62-67,共6页Information and Documentation Services

基　　金：国家社会科学基金项目"移动图书馆服务质量影响因素与提升策略研究"(编号:13BTQ029)的研究成果之一

摘　　要：文章以用户体验为中心,以高校移动图书馆服务质量为研究对象,通过文献分析、小组讨论和专家访谈,研究设计了高校移动图书馆服务质量评价体系,包括5个评价要素和22个评价指标;然后,调研小组对武汉、南京两地的6所高校的移动图书馆用户进行问卷调查,并从信度、效度以及因子分析对指标体系进行了验证。结果表明,本文构建的评价体系具有较高的信度和效度,结构合理,为用户体验下的高校移动图书馆服务质量的评价提供理论支撑。Based on the user experience, to the university mobile library service quality as the object of study, through literature analysis, group discussion and expert interviews, the paper designs the service quality evaluation system of university mobile library, including 5 evaluation factors and 22 evaluation indexes; then, research team conducted a questionnaire survey about users of 6 university mobile libraries in Wuhan and Nanjing., and the reliability, validity and factor analysis of the index system is verified. The results show the evaluation system that constructed in this paper has high reliability and validity, reasonable structure, and provides theoretical support for the evaluation of the service quality of mobile library in universities.

关 键 词：用户体验 移动图书馆 服务质量 评价体系 

分 类 号：G252[文化科学—图书馆学]