基于IPA法的医院图书馆病患读者群满意度研究  

Study on the Satisfaction of Patients Readers in the Hospital Library Based on IPA Method

作　　者：徐亚维[1] 苏晓英[1] 严晓波[1] 徐俊[1] 石芳芳[1] 赵红梅[1] 沈林燕 

机构地区：[1]绍兴市人民医院图书馆,绍兴312000

出　　处：《医学信息学杂志》2017年第9期78-82,共5页Journal of Medical Informatics

基　　金：中国图书馆学会医院图书馆委员会科研基金项目(项目编号:Ytwkyxm15009)

摘　　要：采用自制满意度调查表和IPA法,对绍兴市人民医院康复科和放疗科患者读者群对医院图书馆的满意度进行调查。结果显示总体重要性和满意度指标均较高,但是对个性书目的制定和健康小册子的编制表现为高重要性和低满意度,需提高图书馆员的服务能力。The paper invesitgates the satisfaction of patients readers from the rehabilitation department and radiology department of Shaoxing People＇s Hospital in the hospital library through the self-made satisfaction questionnaire and IPA method. The result shows that although the overall significance and satisfaction indexes are high, the formation of featured books and health booklets shows high significance but low satisfaction. And the service ability of librarians shall be improved.

关 键 词：医院图书馆 患者服务 满意度调查 重要性-满意度分析法 

分 类 号：G258.5[文化科学—图书馆学] R197.3[医药卫生—卫生事业管理]