推进预约挂号的实施方法与效果分析  

Implementation Method and Effect Analysis of Promoting Appointment Registration

作　　者：尼木格日勒 彭巧君[1] 李婧[1] 卢武红[1] Nimugerile;Peng Qiaojun;Li Jing;Lu Wuhong(First Affiliated Hospital of Xinjiang Medical University, Wulumuqi 830054, Xinjiang, Chin)

机构地区：[1]新疆医科大学第一附属医院,乌鲁木齐市830054

出　　处：《中国病案》2017年第12期61-64,共4页Chinese Medical Record

摘　　要：对医院所推进的预约挂号服务模式及效果进行分析,为探讨医院进一步结合改善医疗服务行动计划,实施双语预约,拓展个性化预约途径,推进实名制及分时段预约管理等多种措施,同时对预约量、预约率,预约途径的变化等因素做数据分析,阐明了预约挂号服务模式所取得的成效;其次在改善医疗服务行动计划收官之际,预约挂号实践存在的问题进行总结,提出了重点推进普通门诊预约率,出台专家门诊停诊、替诊应对措施,稳固信息平台支持力度等改进措施。The research advanced the hospital analysis of appointment registration service mode and effect, to explore the hospital further combined to improve medical services action plan, the implementation of bilingual appointment, expand the individual appointment way, promote a variety of measures to the real name system and time reservation management, at the same time for the appointment, an appointment booking rate, route changes and other factors do the data analysis, clarify the appointment registration service mode of the achievements; secondly in improving the medical service action plan for ending the occasion, summed up the existing appointment registration practice, put forward the focus on promoting the out-patient appointment rate, the introduction of specialist clinic stopping for diagnosis measures, solid information platform support measures.

关 键 词：改善服务 门诊 预约挂号 

分 类 号：R197.3[医药卫生—卫生事业管理]