新疆某三甲医院改进门诊预约诊疗服务的效果评价  

Effect Evaluation of Continuous Improvement of Outpatient Appointment Service in Third Grade Class A Hospitals in Xinjiang

作　　者：李婧[1] 尼木格日勒 卢武红[1] 彭巧君[1] Li Jing;Nimugerile;Lu Wuhong;Peng Qiaojun(First Affiliated Hospital of Xinjiang Medical University, Wulumuqi 830054, Xinjiang, Chin)

机构地区：[1]新疆医科大学第一附属医院门诊部,乌鲁木齐市830054

出　　处：《中国病案》2017年第12期64-66,共3页Chinese Medical Record

基　　金：新疆某三甲医院门诊预约诊疗服务现状及实施效果评价研究(项目编号:2015XYDSK07)

摘　　要：目的评价门诊预约诊疗服务的改进效果,为新疆医疗系统进一步持续改善门诊预约诊疗服务提供参考和建议。方法本研究采用定量研究方法,分别对2016年1月1日和2017年1月1日同期来我院就诊的患者或家属300例患者进行现场调查,率和百分比的描述采用卡方检验。结果 2017年患者预约率(89.8%)、知晓率(66.7%)、满意度(89.8%)较2016年均有所提高;预约途径构成变化较大;患者对按预约时间就诊(78.91%)及停诊后补救措施(71.77%)满意度较差。结论门诊预约诊疗服务在改善工作之后取得了较好的效果,提高了患者的满意度,但是在按预约时间完成就诊,及停诊后补救措施方面仍有不足之处,在这些方面仍需要进一步持续完善和优化。Objective To evaluate the effect of outpatient appointment and diagnosis and treatment, and to provide reference and suggestions for further improvement of outpatient service appointment in Xinjiang. Methods The quantitative research method was used to investigate 300 patients or their families in our hospital in January 2016 and 2017, respectively. The chi square test is used to describe the rate and percentage. Results The appointment rate（89.8%）, awareness rate（66.7%） and satisfaction degree（89.8%） of patients in 2017 were higher than that in 2016, and the appointment way constituted a great change. The patients had poor satisfaction with the remedial measures according to the appointment time and after stopping. Conclusion Outpatient service appointment has achieved good results in the improvement of work, improve patient satisfaction, but the treatment completed by appointment, and stop after remedial measures still have deficiencies in these areas still need further continuous improvement and optimization.

关 键 词：预约诊疗 优化 效果评价 满意度 

分 类 号：R197.323[医药卫生—卫生事业管理]