创新园区服务质量评价研究  

Research on Evaluation of Service Quality in Innovation Park

作　　者：张正敏 

机构地区：[1]上海市质量和标准化研究院

出　　处：《标准科学》2017年第12期187-190,共4页Standard Science

摘　　要：本文从服务质量的定义和评价方法出发,结合国内外创新园区的成功经验,提出创新园区提高服务质量的发展方向及包含政策优势、园区环境、创新服务、发展成效、服务满意度、功能定位、质量安全等7个一级指标和24个二级指标的评价体系。该评价体系可用于第三方机构对创新园区服务质量进行评价,也适用于创新园区的自评以提高自身的服务质量。This paper first reviews the definition and evaluation methods of service quality, then studies the successful experience of innovation park at home and abroad. On this basis, this article gives the development direction of innovation park to improve service quality and evaluation system which includes 7 first-level indicators and 24 secondary indicators which are related to the policy advantages, the park environment, innovative services, development effectiveness, service satisfaction, functional positioning, quality and safety, etc. The evaluation system can be used not only by third-party institutions to evaluate the service quality in innovation park, but also by innovation park to self-assessment and improve their own quality of service.

关 键 词：创新园区 服务质量 评价体系 

分 类 号：F124.3[经济管理—世界经济]