医院药物咨询工作实践分析与技能探讨  

Practical Analysis and Skill Discussion of Drug Consultation in a Hospital

作　　者：邓淑贞 谢杏苗 

机构地区：[1]广东省广州市番禺区石碁人民医院,广东广州511450

出　　处：《中国药业》2018年第1期94-96,共3页China Pharmaceuticals

摘　　要：目的提高医院药学服务质量,促进合理用药。方法对医院2016年的药物咨询记录进行分类统计,并结合实际案例探讨提高药物咨询或药学服务质量的方法。结果医院2016年的药物咨询者共302人次,以医师和患者为主,分别占47.02%和32.45%,其次为患者家属及护士,分别占9.93%和8.61%;咨询方式主要为电话咨询或在咨询室面对面咨询;医院2016年的药物咨询共362例次,咨询内容主要为药物的用法用量、适应证、药品不良反应、药物相互作用、作用机制和药物的配伍禁忌等;2016年度药物咨询满意度达80.79%。结论开展药物咨询,在一定程度上能提高药学服务质量,提升临床药师的药学服务技能水平,提高患者的用药依从性,促进药学服务的发展和临床合理用药。Objective To improve the quality of pharmaceutical care in the hospital and to promote the rational drug use. Methods The records of drug consultation in the hospital in 2016 were classified and analyzed. Based on the results of statistics and combined with practical cases, the methods of improving the drug consultation or the quality of pharmaceutical services were discussed. Results The total number of drug consultation in our hospital in 2016 was 362 cases. Consultants were mainly doctors and patients,which accounted for 47. 02% and 32. 45%,respectively,followed by family members of the patients and nurses,which accounted for 9. 93% and 8. 61%,respectively. The ways of consultation were mainly telephone consultation or consultation face to face. The main content of the consultation was the amount of drugs used, indications, adverse drug reactions, drug interactions, mechanisms of action and drug compatibility taboo. The satisfaction survey for drug consultation results in 2016 was 80. 79%. Conclusion Drug consultation can improve the quality of pharmaceutical care, enhance the level of drug counseling clinical pharmacists＇ pharmaceutical care skills, improve the compliance of patients,promote the development of pharmaceutical care and rational drug use in clinical.

关 键 词：药物咨询 药学服务 临床药师 合理用药 

分 类 号：R952[医药卫生—药学]