大型公立医院改善医疗服务的实践与思考  

Practice and Consideration of the Improvement in Medical Service of a Large-scale Public Hospital

作　　者：何思中[1] 林崇健[1] 刘阳萍[1] 何旭鹏[1] 黄佳聪[1] 张剑荣[1] 

机构地区：[1]中山大学附属第一医院,广州市510080

出　　处：《现代医院管理》2018年第1期44-46,共3页Modern Hospital Management

摘　　要：笔者介绍了中山大学附属第一医院在改善医疗服务行动中为提升群众就医感受实施"直通车式"服务的实践探索,包括完善便民服务、全面推进预约诊疗服务、深化优质护理、处置医患纠纷等方面的做法和成效,并就改善过程中存在的问题进行了分析和思考,以利医疗服务行动持续向纵深拓展。The authors of the paper introduce the practical exploration in ＂straightway train＂ service for the improvement in medical experience of the masses of people provided by the First Affiliated Hospital to Sun Yat-sen University in the action of impro- ving medical service. The action covers the improvement in convenient service ,comprehensive advancement of the appointed diagno- sis and treatment, deepening qualified nursing, and dealing with doctor-patient disputes. The authors also analyze and consider the problems existing in the improvement process, which is beneficial for medical servcie action in constant longitudinal extension.

关 键 词：公立医院 医疗服务 预约诊疗 优质护理 医患纠纷 

分 类 号：R197[医药卫生—卫生事业管理]