不同读者群体对图书馆期刊服务质量评价比较研究——以陆军军医大学在校师生为例  

Comparative Study of Library Periodical Service Quality Evaluation from Different Reader Groups: Case Study of Army Medical University's Teachers and Students

作　　者：何成竹 

机构地区：[1]陆军军医大学图书馆,重庆400038

出　　处：《情报探索》2018年第3期105-110,共6页Information Research

摘　　要：[目的/意义]旨在为图书馆期刊服务质量评价提供参考。[方法/过程]基于LibQUAL+TM图书馆服务质量评价模型,借鉴其他高校图书馆的研究经验,结合陆军军医大学图书馆期刊服务工作设计评价量表,通过实证研究及SPSS 22.0软件对调查问卷进行统计分析。[结果/结论]不同读者群体对期刊服务质量评价有相似之处,也存在一些区别。提出从馆藏资源、环境设施、馆员素质、服务效果4个方面提高图书馆期刊服务质量。[Purpose/significance]The paper is to provide references for library periodical service quality evaluation. [Method/ process ]The paper bases on the library service quality evaluation model of LibQUAL＋1M, borrows the experience of other university li-braries, designs evaluation gauges by combing the Army Medical University library periodical service, and analyzes the questionnaires by using SPSS22.0. [ Result/conclusion ] It has similarities and differences in periodical service quality evaluation from different reader groups. The paper puts forward measures to improve library periodical service quality from 4 aspects of collection resource, environment and infrastructure, librarians ’ quality, and service effectiveness.

关 键 词：LIBQUAL+TM 期刊服务质量 图书馆 本科生 硕士生 博士生 教师 

分 类 号：G252[文化科学—图书馆学]