基于用户沟通行为的图书馆知识服务研究  

Study on Library Knowledge Service Based on Client Communication Behavior

作　　者：刘威妍 徐跃权[1] LIU Weiyan, XU Yuequan(Northeast Normal University, Jilin Changchun 130117, Chin)

机构地区：[1]东北师范大学,吉林长春130117

出　　处：《农业图书情报学刊》2018年第3期166-169,共4页Journal of Library and Information Sciences in Agriculture

摘　　要：知识服务作为图书馆信息服务转型与升级的必然趋势,图书馆不仅在知识服务的形式上不断完善与丰富,更应该从整个服务过程中用户主体着手。用户沟通行为作为用户在知识的交流与传递过程中的主体行为,对于用户接受图书馆知识服务与扩大知识服务的辐射范围具有重要意义。图书馆知识服务过程中,注重用户沟通行为特点,以及沟通行为对隐性知识转化的作用。同时,消除用户知识沟通行为过程中的障碍,倡导图书馆知识沟通与共享文化氛围,提高图书馆知识服务的效果与社会价值。knowledge service is regarded as the necessary trend in the information transformation and upgrading of library.The library is not only facing continuous improvement and enrichment in the way of knowledge service, but also should focus on the subject of clients in course of service. Client communication action, considered as the subject action during client knowledge exchange and transmission, is important for receiving knowledge service provided by library and extending the service scope for knowledge service. In the course of knowledge service for library, it should pay attentions to the characteristics of client communication action, and its role in transformation of tacit knowledge. Meanwhile, measures should be taken to make obstacles less in the course of client＇ s knowledge communication actions and promote knowledge communication and co-sharing of cultural situation in library in order that the effectiveness of knowledge service of library and its social value can be both increased.

关 键 词：沟通行为 图书馆用户 图书馆知识服务 

分 类 号：G252[文化科学—图书馆学]