IM智能机器人在图书馆实时参考咨询中的应用与改进  

The Application and Improvement of IM Intelligent Robot Real-time Reference in the Library

作　　者：王婷婷 WANG Ting - ring(Information Management School, Shanxi University of Finance and Economics, Taiyuan 030006, Chin)

机构地区：[1]山西财经大学信息管理学院,山西太原030006

出　　处：《晋图学刊》2018年第1期9-12,共4页Shanxi Library Journal

摘　　要：近年来,随着IM(Instant Messaging,IM)工具的迅速发展,传统基于web1.0和web2.0的图书馆参考咨询已不能满足用户的某些特定需求,在IM工具上嵌入智能机器人开展实时参考咨询成为一种必然趋势,只有合理地选择利用好,才能实现图书馆的人工智能化,使得图书馆的服务更加人性化和个性化。In recent years, with the rapid development of IM （ Instant Messaging, IM） tools, the traditional web1. 0 and web2.0 library reference are unable to meet some of the specific needs of users. Intelligent robot embedded in IM tools to carry out real -time reference becomes inevitable trend. Only by reasonable choice can we realize ar- tificial intelligence of the library, and library service become more humane and personalized.

关 键 词：IM工具 智能机器人 人工智能化 实时参考咨询 

分 类 号：G250.7[文化科学—图书馆学]