高校E卡通业务流程优化与再造探索  

Research on the Business Process Improvement and Reengineering of E Card in Colleges

作　　者：林超[1] 叶瑞哲 韩逸文 陈旭辉[1] 沙锋[1] LIN Chao1, YE Rui-zhe1, HAN Yi-wen2, CHEN Xu-hui1, SHA Feng1（1. Xiamen University of Technology, Xiamen 361024, China; 2. Xiamen Star Customer Service Technology Co., Ltd., Xiamen 361001, China）

机构地区：[1]厦门理工学院,福建厦门361024 [2]厦门星客服科技有限公司,福建厦门361001

出　　处：《电脑知识与技术》2018年第3期64-65,68,共3页Computer Knowledge and Technology

基　　金：基于SDN/OpenFlow的高校数据中心应用研究（JAT170435）,福建省教育厅科技项目

摘　　要：作为校内唯一凭证、使用频度很高的校园E卡通,经过多年的信息化建设为师生提供了很大便利,但随着师生对服务需求的不断提升,缺乏科学合理的业务监督与评价体系的E卡通业务已无法满足师生的需求。文章以校园E卡通补办流程为例,对其现有的业务流程进行了优化与再造,从而解决了原有业务流程中浪费时间、办事难、师生体验差、办事效率低等问题,进而降低管理成本,提高办事效率,提升师生满意度,提升服务管理水平。As the only voucher, the use of high frequency campus E card, after years of information construction, provide a greatconvenience to teachers and students. But as teachers and students continue to improve their demand for services, the lack of scien-tific and reasonable business supervision and evaluation system of e card business can＇t meet the needs of teachers and students.This paper takes the campus e card replacement process as an example to improvement and reengineering its existing business pro-cess. In order to solve the original business process of waste time, difficult, teachers and students experience poor, inefficient andlow efficiency problems, And then reduce management costs, improve efficiency, improve the satisfaction of teachers and students,improve service management level.

关 键 词：校园E卡通 流程优化 流程再造 BPMN2.0 高校信息化 

分 类 号：TP311[自动化与计算机技术—计算机软件与理论;自动化与计算机技术—计算机科学与技术]