微信在优化门诊流程中的应用  

Application of WeChat in Optimizing Outpatient Service Process

作　　者：秦涵书[1] 刘兆海[1] 袁雪莉[1] 李进燕[1] 胡磊[1] 陈辉[2] QIN Han-shu,LIU Zhao-hai,YUAN Xue-li(Information Center, the First Affiliated Hospital of Chongqing Medical Colledge, Chongqing 400016, P.R.C)

机构地区：[1]重庆医科大学附属第一医院信息中心 [2]重庆医科大学附属第一医院门诊办公室

出　　处：《中国数字医学》2018年第4期112-114,共3页China Digital Medicine

基　　金：重庆医科大学附属第一医院管理科研基金支撑计划重点课题-基于整合技术接受和使用理论的医院微信用户信息行为研究(编号:GLJJ2016-03)~~

摘　　要：目的:研究微信在优化门诊就医流程中的应用。方法:建立"重医一院"官方微信,实现预约挂号、移动支付、叫号查询、报告查询等服务。从用户关注量、功能菜单使用量、门诊窗口患者和微信就诊患者在门诊各环节的等候时间对比三个方面分析。结果:微信用户月净增关注量超过30 000人次。预约挂号功能使用率最高,月平均点击达178 987次,且微信预约占全院总预约的60.76%。微信就诊患者在挂号、缴费、候诊及报告查询环节的等候时间明显缩短,总节约(108.47±35.6)分钟。结论:微信优化了门诊就医流程,为患者提供一站式线上闭环服务,有效减少患者滞留门诊的无效时间。Objective： Research on the application of WeChat service in optimizing outpatient medical process. Methods： After the establishment of ＂ The first Affiliated Hospital of CQMU ＂ official WeChat, patient can use the functions of appointment registration, mobile payment, call number query, results query and other services. Through the analysis from three aspects, including the users, function menu usage and the comparison of waiting time between outpatient window patients and WeChat patients. Results： WeChat net attention user monthly increased more than 30 000 numbers. The function of appointment registration has the highest utilization rate, average monthly clicked up to 178 987 times, and WeChat appointment accounts for 60.76% of the total appointment of the hospital. The waiting time of WeChat patient is significantly reduced in these processes of registration, payment, waiting time and results query, and total saving time is（108.47±35.6） minutes. Conclusion： The application of WeChat services optimized outpatient medical process, provided one-stop online closed loop services, and effectively reduced the invalid time of patient stay in the outpatient.

关 键 词：微信 门诊就医 流程优化 

分 类 号：R319[医药卫生—基础医学]