移动图书馆用户体验研究综述与展望  

Summarization and Prospect of User Experience Research in Mobile Library

作　　者：魏群义[1] 李艺亭 姚媛[2] Wei Qunyi;Li Yiting;Yao Yuan(Chongqing University Library, Chongqing 400044;School of Economies and Business Administration, Chongqing University, Chongqing 400044)

机构地区：[1]重庆大学图书馆,重庆400044 [2]重庆大学经济与工商管理学院,重庆400044

出　　处：《图书情报工作》2018年第10期126-135,共10页Library and Information Service

基　　金：国家社会科学基金项目“移动图书馆的用户体验模型与服务质量提升研究”(项目编号:17BTQ037);中央高校基本科研项目“移动图书馆的用户体验模型改进与服务质量提升研究”(项目编号:106112016CDJSK02 XK 05)研究成果之一

摘　　要：[目的／意义]总结国内外移动图书馆用户体验研究现状，分析移动图书馆用户体验研究取得的成果及存在的不足，对未来的研究内容进行展望。[方法／过程]通过对文献内容分析，从移动图书馆用户体验内涵及要素研究、移动图书馆用户体验模型研究、移动图书馆用户体验测评研究和移动图书馆用户体验提升研究4个方面对当前研究成果进行梳理。[结果／结论]对未来的研究建议与展望：在理论方面，完善移动图书馆用户体验理论体系，注重多学科交叉研究和探索新的用户体验研究方向；在实践方面，探究多元化研究方法，加强可持续化研究和深化用户体验提升研究。[ Purpose/significance] This paper summarizes the research status of user experience in mobile library both at home and abroad, and analyzes the achievements and shortcomings of mobile library user experience research. Finally, the future research content and development direction of mobile library user experience are prospected. [ Method/ process] Using the method of literature analysis, the current mobile library user experience research results are reviewed from four aspects： the mobile library user experience connotation and elements, mobile library user experience model research, mobile library user experience evaluation research and mobile library user experience enhancement research. [ Result/conclusion] Suggestions and prospects are put forward for future research： in terms of theory, perfect the theoretical system of mobile library user experience, pay attention to interdisciplinary studies and explore new directions for user ex- perience research; in practice, explore diversified research methods, strengthen sustainable research and further deepen the research on mobile library user experience enhancement.

关 键 词：移动图书馆服务 移动服务 用户体验 研究展望 

分 类 号：G250[文化科学—图书馆学]