运用品管圈缩短IVF-ET门诊患者候诊时间效果分析  

Analysis of the Effects of Quality Control Circles on the Shortening of Waiting Time of Outpatients in IVF-ET

作　　者：徐丽[1] 褚蓓[1] 王丽 季林玉 丁家怡[1] XU Li,CHU Pei,WANG Li,JI Lin-yu,DING Jia-yi(Nantong Maternal and Child Health Hospital, Nantong Jiangsu 226006, Chin)

机构地区：[1]南通市妇幼保健院生殖医学中心,江苏南通226018

出　　处：《泰州职业技术学院学报》2018年第2期65-67,71,共4页Journal of Taizhou Polytechnic College

摘　　要：目的探讨运用品管圈缩短生殖医学中心IVF-ET门诊患者候诊时间效果,提升患者满意度。方法通过品管圈活动,对我院生殖医学中心IVF-ET门诊患者的候诊时间进行调查分析,找出流程中候诊时间长且患者抱怨最多的因素和环节,运用品管手法及品管工具,针对真因,拟定对策并实施。结果经过一系列改进措施后,病人平均候诊时间由51.06分钟降至28.63分钟,改善前、后差异有统计学意义(P<0.01)。患者的无效等候时间明显缩短,满意度显著上升。结论品管圈活动能提升管理水平,提高医疗服务效能,节约时间成本,改善就医感受。在团队建设方面,圈员通过对品管圈手法及工具的使用提升了管理能力及团队凝聚力。Objective To study the effect of Quality ontrol Circles（QCC） on the shortening of waiting time of outpatients in IVF-ET, and improve patient satisfaction. Methods By QCC, we erformed analysis of waiting time of outpatients in IVF-ET reproductive medicine center of our hospital. Furthermore, we identify the factors and links that need most waiting time and get most complaint. Next, we use method and tool of QCC to solve them. Results There was a significant decrease in average waiting time. The invalid waiting time of patients was reduced and the patient satisfaction was increased. Conclusions QCC could improve management, medical services as well as medicalseeking feeling. Besides that, it also save time, For team building, we enhanced management capabilities and team cohesion by using method and tool of QCC.

关 键 词：品管圈 候诊时间 IVF-ET门诊患者 

分 类 号：R197[医药卫生—卫生事业管理]