多维信任、知识转移与软件外包绩效  

Multi-dimension trust,knowledge transfer and software outsourcing performance

作　　者：张培[1] 夏立真 马建龙[1] 孔海东[1] Zhang Pei;Xia Lizhen;Ma Jianlong;Kong Haidong(School of Economics and Management, Hebei University of Technology, Tianjin 300401, China)

机构地区：[1]河北工业大学经济管理学院,天津300401

出　　处：《科研管理》2018年第6期169-176,共8页Science Research Management

基　　金：河北省自然科学基金项目"服务外包多主体关系中信任的动态演进与作用机制研究"(基金编号:G2014202106;2014.01-2016.12)

摘　　要：将信任视为多维变量,构建了多维信任、知识转移与软件外包绩效的影响关系模型。通过理论分析及对京津冀地区97个软件外包接发包企业的有效问卷调查和实证检验,研究发现,多维信任对知识转移、软件外包绩效的正向影响存在差异性;显性知识转移与隐性知识转移相比,对软件外包绩效影响更显著;知识转移在多维信任与软件外包绩效之间具有中介作用,其中知识转移在能力信任与软件外包绩效之间起到完全中介作用,在计算信任、善意信任与软件外包绩效之间均起到部分中介作用。This paper constructs the relationship theory model of multi-dimension trust,knowledge transfer and software outsourcing performance. Based on a theoretical analysis and an investigation into 97 software outsourcing enterprises in Beijing-Tianjin-Hebei Region via questionnaires and an empirical study,it is found that： firstly,multi-dimensional trust has different impacts on knowledge transfer and outsourcing performance. Secondly,explicit knowledge transfer has more significant influence on software outsourcing performance compared with tacit knowledge transfer. Thirdly,knowledge transfer has different mediating effects on various dimensional trust and outsourcing performance,in which knowledge transfer has completely mediating effect between ability-based trust and outsourcing performance and has partial mediating effects between calculus-based trust and outsourcing performance as well as kindness-based trust and outsourcing performance.

关 键 词：软件外包 多维信任 知识转移 外包绩效 

分 类 号：C936[经济管理—管理学]