AHP在医疗设备维保服务评价中的应用研究  

Application Research of Medical Equipment Maintenance Service Evaluation Based on Analytic Hierarchy Process

作　　者：王梦婷[1] 王守镜[1] 代勇[1] 刘麒麟[1] WANG Mengting;WANG Shoujing;DAI Yong;LIU Qilin(Department of Medical Engineering, West China Hospital, Sichuan University, Chengdu Sichuan 610041, China)

机构地区：[1]四川大学华西医院医学工程科,四川成都610041

出　　处：《中国医疗设备》2018年第6期155-158,共4页China Medical Devices

摘　　要：目的基于层次分析法(Analytic Hierarchy Process,AHP)在医疗设备维保服务评价中的应用,旨在提高设备厂商的服务质量,有助于医院对设备维保厂商进行优劣排序与有效管理。方法通过专家提取评价因素,运用AHP法计算出影响医疗设备维保服务的不同因素的权重,根据工程师以及临床使用人员的打分均值,计算出设备维保服务商的综合得分。结果通过不同品牌CT设备的维保服务商得分情况,分析内在原因,以此对服务商提出需求并提高其服务质量。结论基于AHP法的医疗设备维保服务评价具有现实意义,易于操作且可灵活运用于有关医疗设备的其他评价。Objective In order to improve the service quality of equipment manufacturers and help the hospital to sort and manage the equipment maintenance companies based on the application of analytic hierarchy process（AHP） in the evaluation of medical equipment maintenance service. Methods The experts summed up the evaluation factors, and used AHP method to calculate the weight of different factors that affect the medical equipment maintenance service. Based on the average scores of engineers and clinical staff, the comprehensive scores of equipment maintenance service providers were calculated. Results According to the scores of maintenance service providers of CT equipment of different brands, the internal reasons were analyzed to demand and improve the service quality of service providers. Conclusion The evaluation of medical equipment maintenance service based on AHP is of practical signifi cance, which is easy to operate and can be fl exibly applied to other evaluation of medical equipment.

关 键 词：层次分析法 医疗设备维保服务 CT 成对比较矩阵 

分 类 号：R197.3[医药卫生—卫生事业管理]