老龄化背景下地铁智能导视系统的服务设计  

Service Design of Subway Sign System in an Aging Society

作　　者：刘键[1] 许泽君 赵健磊[1] 王若璠 LIU Jian;XU Ze-jun;ZHAO Jian-lei;WANG Ruo-fan(Beijing University of Technology,Beijing 100124,China)

机构地区：[1]北京工业大学,北京100124

出　　处：《包装工程》2018年第14期87-94,共8页Packaging Engineering

基　　金：教育部人文社会科学研究青年基金项目(17YJC760048)

摘　　要：目的逐渐形成一个老年人、外国人和正常人群融合一体的共生社会系统,借助科技手段,使导视信息直接产生与作用于老年人感官相对应的知觉经验,引导正确的寻路行为。方法构建可预测未来趋势的模型研究,该模型由确立问题领域、焦点小组、PEST卡片制作与分析、聚类分析、用户体验地图构建、评价的步骤组成,探讨了老年个人专属导视系统的服务设计思路。结果基于现有地铁的数字化设施进行改造,通过硬件面做到定点投放,产生热点交互并提供自适应功能,构建交互式数字导视系统的设计假设。结论为老年人提供快捷且直观的导视信息,能够节约寻路过程中所消耗的脑力与体力,针对"未备先老"的地铁导视系统现状,具有现实指导与推广价值。It aims to introduce a symbiotic social system with the integration of the old, the foreigners and the normal people, with the help of scientific and technological means to make the guidance information produce the perceptual experience corresponding to the sensual sense of the elderly directly and guide the correct path seeking behavior. A model for forecasting future design trend is established. The model consists of problem definition, focus group, PEST analysis, cluster analysis, building customer journey map and evaluation. The service design idea of the elderly personal exclusive guidance system is discussed. Based on the transformation of the existing subway digital facilities, the design hypothesis of the interactive digital guidance system is based on the fixed point placement of the hardware, producing hot spot interaction and providing adaptive functions. Providing quick and visual guidance information for the elderly can save the brain and physical strength consumed in the process of finding the road. It has practical guidance and promotion value for the present situation of ＂unprepared old＂ subway guidance system.

关 键 词：老龄化 地铁导视系统 通用化设计 人机工程学 

分 类 号：TB472[一般工业技术—工业设计]