面向老年人的地铁空间用户需求研究  

Older Users' Needs in the Urban Railway Public Space

作　　者：赵天娇[1] 邵健伟[2] ZHAO Tian-jiao;SIU Kin Wai Michael(Tianjin University,Tianjin 300072,China;The Hong Kong Polytechnic University,Hong Kong 999077,China)

机构地区：[1]天津大学,天津300072 [2]香港理工大学,中国香港999077

出　　处：《包装工程》2018年第14期203-209,共7页Packaging Engineering

摘　　要：目的香港老龄化日益加剧,香港城市生活将面临巨大的挑战。从用户研究的角度,研究老年人地铁日常生活与需求,从而发掘老年人地铁生活中的设计机会,为提升老年人地铁生活体验提供路径。方法以香港地铁为例,通过观察、调查问卷、采访,用户旅程地图等用户研究方法,对老年人在地铁日常生活中的需求进行了研究,对影响老年人地铁生活质量的因素进行了重要性排序,建立老年人地铁需求金字塔。结论获得了15个影响老年人地铁生活的要素,同时获得了这15个要素的重要性排序,从而建立了老年人地铁需求金字塔。提出了提升老年人的地铁使用体验要从生理性需求,独立性需求和娱乐性需求3个层面入手,并逐层递进。With the increasing aging of Hongkong, Hongkong＇s urban life will face enormous challenges. By setting Hong Kong MTR as a case study, older peoples＇ everyday life in the MTR is analyzed, and how to improve their urban life experience in the MTR is promoted. Field observation, questionnaire, group interview are adopted in this research. Old people＇s everyday life are observed, and the factors affecting their everyday life are sequenced. A need pyramid towards older people＇s MTR life experience is constructed. This research obtained 15 elements that affecting the quality of older peoples＇ life in the MTR space, and sequenced these elements. It is found that it is possible to improve older people＇s urban railway experience through the aspects of physical, independent and entertainment.

关 键 词：港铁 老年人 用户研究 高质量生活 城市地铁空间 

分 类 号：TB472[一般工业技术—工业设计]