风湿科生物制剂输液中心治疗对提高患者满意度的效果分析  

The setup of Biologics Infusion Center in the clinic improves rheumatism patientst satisfaction

作　　者：叶春华[1] 钱丽萍[1] 李挺[1] 刘喆[1] Ye Chunhua;Qian Liping＊;Li Ting;Liu Zhe(Rheumatie Diagnosis and Treatment Center,Renji Hospital South Campus,Shanghai Jiaotong University School of Medicine,Shanghai 201112,China)

机构地区：[1]上海交通大学医学院附属仁济医院南院风湿病诊疗中心,201112

出　　处：《中国实用护理杂志》2018年第23期1776-1781,共6页Chinese Journal of Practical Nursing

摘　　要：目的分析开展风湿科生物制剂输液中心治疗在提高患者满意度中的效果。方法选取2016年8-11月进行生物制剂输注治疗的患者共120例，其中南院生物制剂输液中心的患者为观察组60例，实施改良的治疗就诊流程；西院风湿科病区的患者为对照组60例，实施普通输液流程。比较2组患者对于生物制剂输液治疗预约的满意度、就诊流程的满意度、专职医生的满意度、专科护士的满意度以及关于生物制剂输液治疗的总体感受。结果观察组对生物制剂输液治疗的预约满意度得分为（4．397±0．112）分，对照组为（3．451±0．080）分，2组比较差异有统计学意义（t=5．762，P〈0．01）；观察组对治疗就诊流程的满意度得分为（4．105±0．138）分，对照组为（2．612±0．109）分，2组比较差异有统计学意义（t=8．202，P〈0．01）；观察组对专职医生的满意度得分为（4．495±0．091）分，对照组为（3．371±0．061）分，2组比较差异有统计学意义（t=9．745，P〈0．01）；观察组对专科护士的满意度得分为（4．589±0．101）分，对照组为（3．147±0．064）分，2组比较差异有统计学意义（t=9．739，P〈0．01）；观察组对总体感受的满意度得分为（4．238±0．121）分，对照组为（3．147±0．086）分，2组比较差异有统计学意义（t=10．514，P〈0．01）。结论在风湿科生物制剂输液中心治疗能显著提高患者对整个输液治疗的满意度，有利于对患者进行规范的管理，保障用药的安全性。Objective To observe the effect of biologics intravenous infusion center on patient satisfaction. Methods A total of 120 patients with rheumatism diagnosed and treated with biologics at Renji Hospital South Campus and West Campus from August 2016 to November 2016 were enrolled. Patients in South Campus were offered an optimized clinical practice in the biologics intravenous infusion center as an intervention group, while patients in West Campus received an ordinary clinical practice in the department of rheumatism as the control. Patient satisfaction of appointment, treatment process, specialist physician, clinical nurse specialist, and overall sense was compared. Results Patient satisfaction score of appointment in the intervention group was 4.397 ± 0.112, and 3.451 ±0.080 in the control, a statistically significant difference （t=5.762,. P〈0.01）. Patient satisfaction score of treatment process in the intervention group was 4.105±0.138,：and 2.612±0.109 in the control, a statistically significant difference （t=8.202, P〈0.01）. Patient satisfaction score of specialist physician in the intervention group was 4.495±0.091, and 3.371±0.061 in the control, a statistically significant difference （t=9.745, P〈0.01）. Patient satisfaction score of clinical nurse specialist in the intervention group was 4.589 ±0.101, and 3.147 ± 0.064 in the control, a statistically significant difference （t=9.739, P〈0.01）. Patient satisfaction score of overall sense in the intervention group was 4.238±0.121, and 3.147±0.086 in the control, a statistically significant difference （t=10.514, P〈0.01）. Conclusions Biologics intravenous infusion center can significantly improve patient satisfaction, helps to promote the management of patients and working efficiency, ensures the safety of biologics use, makes more efficient utilization of medical care

关 键 词：生物制剂输液中心 预约 就诊流程 评估 满意度 

分 类 号：R473.5[医药卫生—护理学]