军队医院服务对象满意度评价模式  

Evaluation Model for Satisfaction Degree of the Service Objects of Military Hospitals

作　　者：李顺飞[1] 刘阳 师雷锋 何伟华[1] 张涛 杨鹏 李佳 LI Shunfei;LIU Yang;SHI Leifeng;HE Weihua;ZHANG Tao;YANG Peng;LI Jia(Division of Medical Affairs,No.150 Hospital of PLA,Luoyang 471031;Department of Medical Affairs,The Health Bureau of CMC Department of Logistics,Beijing 100842;Department of Military Health Statistics,Medical University of the Air Force,Xi＇an 710032;Department of Military Health Service,Joint Service College of National Defense University,Beijing 100858)

机构地区：[1]解放军第150医院医务处,洛阳471031 [2]军委后勤保障部卫生局医疗处,北京100842 [3]空军军医大学军事预防医学系军队卫生统计学教研室,西安710032 [4]国防大学联合勤务学院卫勤教研室,北京100858

出　　处：《解放军医院管理杂志》2018年第6期523-526,共4页Hospital Administration Journal of Chinese People's Liberation Army

基　　金：2017年全军医学科技青年培育计划项目;陕西省自然科学基金青年人才项目(2014JM26125);洛阳市科技计划医疗卫生项目(1720001A-2)

摘　　要：针对当前军队医院满意度评价存在的问题,通过优化或改进满意度评价的样本信息采集、量表设计、平台研发、用户授权、邀请方式等工作,提出军队医院服务对象满意度的第三方调查模式。满意度评价模式能提升评价结果的可信性与说服力,能提高调查分析的工作效率,可为大范围开展军队医院满意度评价提供参考。Aiming to solve the problems existing in the satisfaction evaluation of military hospitals at present,a third-party survey about satisfaction degree of service objects of military hospitals was proposed by optimizing or improving the sample information collection,scale design,platform development,user authorization and invitation methods for satisfaction evaluation. The evaluation model for satisfaction degree established in this study could enhance the credibility and persuasiveness of the evaluation results,improve the efficiency of investigation and analysis,and thus provide reference for large-scale satisfaction degree evaluation of military hospitals.

关 键 词：军队医院 满意度 评价模式 

分 类 号：R197.32[医药卫生—卫生事业管理]