基于熵权法的北京市养老驿站服务质量模糊综合评价  

Fuzzy Comprehensive Evaluation of the Service Quality of Beijing Elderly Rest Station Based on Entropy Weight

作　　者：李爱华[1] 王迪文 朱梅红[2] 

机构地区：[1]中央财经大学管理科学与工程学院,北京100081 [2]首都经济贸易大学统计学院,北京100070

出　　处：《人口与社会》2018年第3期81-89,共9页Population and Society

基　　金：国家自然科学基金(71401188);北京市社会科学基金(15SHB017);中央财经大学科研创新团队支持计划

摘　　要：随着全球老龄化进程加剧,中国人口老龄化问题引起广泛关注。结合我国目前的国情,在各种养老方式中,居家养老模式将是多数老人的选择,而养老驿站则是北京市居家养老的终端服务机构。总结养老驿站的产生背景及发展目的,参考服务及建设标准设计了养老驿站的服务质量评价指标体系,基于熵权法和层次分析法建立了模糊综合评价模型,对问卷调研的数据进行了分析。该模型能量化养老驿站的服务质量,并给出客观评价,对养老服务和驿站的发展起到积极的监督作用。With the intensification of the global aging process, the problem of aging population in China has attracted wide concern and attention. Given the current national conditions of China, the home-based elderly care pattern will be the first choice by the majority of the elderly, and elderly rest station is the terminal institution of home-based elderly care in Beijing. This paper summarizes the background and development purpose of elderly rest station. The service quality evaluation index system of elderly rest station is designed according to the service and construction standard. By using the entropy weight and the analytic hierarchy process（AHP）, a fuzzy comprehensive evaluation model is established, and some analysis is done according to the data from the questionnaire survey. The model can quantify the service quality of elderly rest station, give the objective evaluation, and play an active supervisory role for the de-velopment of the old-age service and elderly rest station.

关 键 词：养老驿站 服务质量 评价模型 熵权法 居家养老 服务评价 

分 类 号：D669.6[政治法律—政治学]