护患沟通技巧在门诊分导诊工作中的应用  

Application of nurse-patient communication skills in clinic guidance work

作　　者：李莲蓬[1] Li Lianpeng(Guizhou Aerospace Hospital（Zunyi City）,563000)

机构地区：[1]贵州航天医院,遵义563000

出　　处：《中国社区医师》2018年第17期183-183,185,共2页Chinese Community Doctors

摘　　要：目的:评价护患沟通技巧在门诊分导诊工作中的应用价值。方法:收治门诊就诊患者110例,随机分为两组。研究组的分导诊工作由经过护患沟通技巧培训的护理人员进行,对照组的分导诊工作由未经过护患沟通技巧培训的护理人员进行,对比两组门诊分导诊工作的满意度。结果:研究组分导诊工作满意度高于对照组,差异有统计学意义(P<0.05)。结论:护患沟通技巧在门诊分导诊工作中的应用能够有效提高患者满意度,有利于减少门诊护患纠纷。Objective：To evaluate the application value of nurse-patient communication skills in clinic guidance work.Methods：110 cases of patients in outpatient department were divided into two groups randomly.The research group got clinic guidance work completed by the nursing staff with nurse-patient communication skills training.The control group got clinic guidance work completed by the nursing staff without nurse-patient communication skills training.The clinic guidance work satisfaction between groups was compared.Results：The clinic guidance work satisfaction in the research group was higher than that in the control group,and the difference was statistically significant（P〈0.05）.Conclusion：The application of nurse-patient communication skills in clinic guidance work could improve patient satisfaction effectively,and reduce outpatient nurse-patient disputes.

关 键 词：护患沟通 门诊 分导诊 满意度 门诊纠纷事件 

分 类 号：R47[医药卫生—护理学]