湖北省高职院校图书馆服务现状调查分析  

Investigation and Analysis of Library Service in Higher Vocational Colleges in Hubei Province

作　　者：代彬[1] 彭肖红[1] 刘想容[1] 胡庆红[1] DAI Bin,PENG Xiao-hong,LIU Xiang-rong,HU Qing-hong(Changjiang Polytechnic , Wuhan 30074, China)

机构地区：[1]长江职业学院图书馆,湖北武汉430074

出　　处：《武汉职业技术学院学报》2018年第3期33-37,共5页Journal of Wuhan Polytechnic

基　　金：湖北省教育科学"十二五"规划重点课题"湖北省高职图书馆服务定位与发展策略研究"(项目编号:2014A062)

摘　　要：图书馆服务问卷调查是图书馆与读者沟通与交流的重要方式和手段,是提高读者读者服务满意度的参考依据。从图书馆的馆藏资源建设、环境建设、服务评价等方面,对湖北省5所高职院校读者进行抽样问卷调查。针对调查中读者反映的图书更新慢、标识设置不明显、硬件环境欠佳、开馆时间受限、馆员服务意识和职业素养不高等问题,提出优化馆藏资源建设、创建良好阅览环境、提升馆员素质、拓展服务能力、完善规章制度建设等改进建议。The questionnaire survey of library service is an important way and means of communication and exchange between the library and readers, and it is the reference basis to improve the satisfaction of readers＇ service.From the aspects of the collection of library resources, environmental construction, and service evaluation, a questionnaire survey was conducted among readers of five vocational colleges in Hubei Province. Responding to the problems of slow updating of books, indistinguishable logos, poor hardware environment, limited opening hours, and service awareness and professionalism of readers, the author suggests to optimize collection resources, create a good reading environment, enhance Staff quality, develop service capabilities, and improve the construction of rules and regulations.

关 键 词：高职图书馆 问卷调查 服务评价 策略研究 

分 类 号：G258.6[文化科学—图书馆学]