品管圈活动在提高瘢痕患者激光治疗满意度中的应用  

The Application of Quality Control Circle for Improving the Scar Patient,s Satisfaction

作　　者：喻亿玲[1] 刘小加[1] 王晶[1] 邹勃生[1] YU Yi-ling,LIU Xiao-jia,WANG Jing,ZOU Bo-sheng(Department of Cosmetic Laser Surgery , Hunan Provincial People＇s Hospital,Changsha 410005, Hunan, Chin)

机构地区：[1]湖南省人民医院整形激光美容外科,湖南长沙410005

出　　处：《中国美容医学》2018年第7期135-137,共3页Chinese Journal of Aesthetic Medicine

摘　　要：目的:探讨运用品管圈管理方法提高瘢痕患者激光治疗满意度的应用效果。方法:选取2016年1月-2016年12月在笔者科室行激光治疗瘢痕的患者100例为对照组,2017年1月-2017年12月就诊的患者100例为观察组。对照组行常规护理,观察组进行主题为"提高瘢痕患者激光治疗满意度"的品管圈活动,通过对患者满意度现状调查与要因分析,制定护理对策并实施。比较两组患者治疗满意度情况。结果:观察组治疗满意度为95.0%高于对照组的86.0%,差异有统计学意义(P<0.05)。结论:开展品管圈活动可显著提高瘢痕患者激光治疗满意度,且提高了医护人员工作效率,增强了护理工作人员的团队合作精神和科室凝聚力。Objective To explore the application effect of the management method of transportation neckline to improve the laser treatment satisfaction of scar patients. Methods 100 patients with scars treated in our department from January 2016 to December 2016 were selected as the control group. 100 patients from January 2017 to December 2017 were the observation group. The control group was treated with conduction and standard nursing. In the observation group, the subject was the activity of ＂improving the satisfaction of laser treatment of scar patients＂. Through the investigation and analysis of the status quo of patients＇ satisfaction, the nursing countermeasures were formulated and implemented. The patients＇ satisfaction with treatment were compared between the two groups. Results The satisfaction rate of the observation group was 95.0%, which was higher than that of the control group（86.0%）, the difference was statistically significant（P〈0.05）. Conclusion The activities of the product pipe circle can significantly improve the satisfaction of laser treatment for patients with scar, improve the work efficiency of the medical staff, enhance the team spirit of the nursing staff and the cohesion of the department.

关 键 词：品管圈 瘢痕 激光治疗 满意度 

分 类 号：R47[医药卫生—护理学]