内科门诊患者就诊秩序满意度分析和改进  

Satisfaction analysis and improvement of medical outpatient order

作　　者：高昌霞 钱叶红 Gao Changxia;Qian Yehong(The Central Hospital of Pukou District in Nanjing City 211800)

机构地区：[1]南京市浦口区中心医院,211800

出　　处：《中国社区医师》2018年第24期174-175,共2页Chinese Community Doctors

摘　　要：目的:探讨内科门诊患者的就诊需求、改进措施。方法:根据内科门诊的调查情况,采用自行设计问卷的方式对患者进行调查,开展品管圈活动。结果:通过改进措施的实施,患者满意度由85%提高到95.3%。结论:患者对就诊秩序满意度提高,就诊体验感好,对门诊的医疗护理服务满意评价也高。Objective：To explore the treatment needs and improvement measures of outpatients in the department of internal medicine.Methods：According to the investigation of the outpatient department,a self-designed questionnaire was used to investigate the patients and carry out QC activities.Results：By improving the implementation of the measures,the patient＇s satisfaction increased from 85% to 95.3%.Conclusion：Patients＇ satisfaction with medical order is improved,medical experience is good,and the satisfaction of outpatient medical service is also improved.

关 键 词：门诊 就诊秩序满意度 分析与措施 

分 类 号：R47[医药卫生—护理学]