信息技术驱动下的饭店服务业变革:研究现状与未来趋势  

Hotel Service Transformation Driven by Information Technology: Current Status and Future Trends

作　　者：张爱萍 王晨光[2] ZHANG Ai-ping;WANG Chen-guang(College of Tourism and Service Management,Nankai University,Tianjin 300350,China;School of Management,Shandong University,Jinan 250100,China)

机构地区：[1]南开大学旅游与服务学院,天津300350 [2]山东大学管理学院,山东济南250100

出　　处：《内蒙古大学学报（哲学社会科学版）》2018年第4期84-95,共12页Journal of Inner Mongolia University(Philosophy and Social Sciences)

摘　　要：随着信息技术越来越多地渗透到饭店服务业当中,它对饭店服务业带来的变革性影响也日益凸显。以《康奈尔餐旅季刊》《餐旅及旅游研究杂志》《国际当代餐旅管理杂志》和《国际餐旅管理杂志》4个国际知名餐旅类期刊作为研究依据,从中筛选出发表在1990—2016年期间涉及"信息技术""饭店服务"内容的235篇文章。通过系统化梳理和分析,揭示出该领域的研究现状及研究维度、研究要素的历时性变化,进一步讨论这种变化体现的研究范式转变、饭店价值创造逻辑的转变规律,并在此基础上,从价值创造过程视角提出饭店服务传递系统的关系模型,指出未来研究的主要方向。With the increasing penetration of information technology into hotel services,its transformative impact on hotel services has become increasingly prominent. Based on the articles in four authoritative international hospitality journals,namely Cornell Hospitality Quarterly,Journal of Hospitality Tourism Research,International Journal of Contemporary Hospitality Management,International Journal of Hospitality Managementduring 1990-2016,we screen out 235 papers relevant to the topics of ＂ information technology＂ and ＂ hotel service＂. Through systematic classification and analysis,the research status and dimension of this field and the diachronic changes of its research elements are revealed,and the change of research paradigm and the hotel value creation logic are discussed,based on which he relationship model of hotel service delivery system is proposed from the perspective of value creation process,and the main directions for future research are pointed out.

关 键 词：信息技术 饭店服务 文献回顾 

分 类 号：F27[经济管理—企业管理]