岗位量化考核在中医护理质量管理中的应用研究  

Study on Job Quantitative Assessment in Nursing Quality Management of Traditional Chinese Medicine

作　　者：毛燕舞[1] 单晓雪[1] 应海琼[1] MAO Yan-wu;SHAN Xiao-xue;YING Hai-qiong(Wenzhou Traditional Chinese Medicine Hospita)

机构地区：[1]温州市中医院

出　　处：《医院管理论坛》2018年第9期47-49,共3页Hospital Management Forum

摘　　要：目的了解岗位量化考核在中医护理质量管理中的实施效果。方法随机选取我院岗位量化考核制度实施前(2016年8月至2017年1月)就诊的患者168例作为对照组,岗位量化考核制度实施后(2017年2月至2017年7月)就诊的170例患者作为研究组,了解实施岗位量化考核前后患者对护理工作的评价、满意度及护理不良事件的发生情况。结果研究组患者对服务态度、基础护理、服务指导、技能水平、健康宣教等护理满意度均显著高于对照组,差异均有统计学意义(p均<0.05);实施岗位量化考核后护理人员对职业认可度、工作地位、收入水平、工作量、互动合作、自主性的满意度评分均显著高于实施前,差异有统计学意义(p均<0.05);研究组患者护理不良事件总发生率12.4%显著低于对照组总发生率31.0%,差异有统计学意义(p<0.05)。结论岗位量化考核可有效提高中医护士工作的积极性和患者满意度并能降低中医护理中不良事件的发生率,提高中医护理质量。Objective To understand the effect of job quantitative assessment in the quality management of Traditional Chinese Medicine（TCM）. Method A total of 168 patients admitted to our hospital before the job quantitative assessment system was adopted（August 2016-January 2017） were randomly selected as the control group, and 170 patients after the job quantitative assessment was adopted（February 2017-July 2017） were selected as study group. The article aimed to understand patients＇ evaluation and satisfaction of nursing care and the occurrence of adverse nursing events before and after the job quantitative assessment was adopted. Results The satisfaction of the patients in the study group was significantly higher than that of the control group in service attitude, basic nursing, service guidance, skill level, and health education. The difference was statistically significant（p0.05）. The satisfaction scores of nursing staff of professional recognition, job status, income, workload, interaction and autonomy were higher after job quantitative assessment was adopted than before, and the difference was statistically significant（p0.05）. The total incidence of adverse nursing events in the study group and control group were respectively 12.4% and 31.0%, and the difference was significantly（p0.05）. Conclusion Job quantitative assessment can effectively improve the enthusiasm of TCM nurses and patient satisfaction, reduce the incidence of adverse events in TCM nursing, and improve the quality of TCM nursing care.

关 键 词：护理管理 岗位量化考核 

分 类 号：R248[医药卫生—中医临床基础]