出院患者结构化电子随访系统的开发及应用  

The development and application of a structured follow-up system by telephones for discharged patients

作　　者：陈雪知 潘红英[2] 陈钧[3] 丁珊妮 钟芳芳[3] 乔凯 CHEN Xuezhi;PAN Hongying;CHEN Jun;DING Shanni;ZHONG Fangfang;QIAO Kai(Zhejiang University School of Medical,Hangzhou,310016,China)

机构地区：[1]浙江大学医学院,杭州市310016 [2]浙江大学附属邵逸夫医院护理部 [3]浙江大学附属邵逸夫医院普外科 [4]浙江大学附属邵逸夫医院心内科 [5]浙江大学附属邵逸夫医院信息科

出　　处：《中国护理管理》2018年第11期1472-1475,共4页Chinese Nursing Management

基　　金：浙江省医药卫生平台计划(重点资助A类)(2016ZDA011)

摘　　要：目的:建立以患者为中心的结构化电子随访系统,实现随访平台的标准化、系统化和同质化管理。方法:基于医院信息管理系统,根据患者的实际需求,使用结构化分析和结构化设计的方法开发和设计出院患者随访系统。结果:该系统集随访信息自动导入、查询检索、随访预约、数据采集及分析等功能于一体,操作简单、功能齐全。每位随访者平均随访时间从原来的6.50分钟下降至3.87分钟,护士电话随访效率显著提高。出院患者电话随访率由31.20%上升至42.34%。各护理单元随访目标完成率为100.00%。结论 :本系统通过设计结构化的电话随访系统,提高了护士和管理者的工作效率和随访质量。Objectives： To establish a patient-oriented structured electronic follow-up system, which could ensure the standardization, systematization and homogenization of the platform. Methods： The follow-up system for discharged patients was devised through adoption of the unified modeling language as well as structured analysis and design in the light of the information management system currently employed by the hospital and the practical needs of patients. Results： The system which is easy operate, possesses multiple functions including automatic introduction of follow-up information, doing query and search, making follow ups and appointments, data collection and analysis. Since the use of the system, the average follow- up time for each patient decreased from 6.50 minutes to 3.87 minutes, and the follow-up efficiency of nurses was significantly improved. The follow-up rate of discharged patients increased from 31.20% to 42.34%. The completion rate of the follow-up targer was 100.00%. Conclusion： The structured follow-up system could improve work efficiency and the quality of follow-up.

关 键 词：结构化 出院患者 随访 开发 应用 

分 类 号：R47[医药卫生—护理学]