高职院校图书馆互动交流栏目的构建状况与思考——基于对国家首批高职示范院校的调研  

Construction Situation and Reflection on Interactive Communication Column in the Vocational College Library——Based on the Investigation of the First Batch of National Exemplary Vocational Colleges

作　　者：王东亮[1] 陈玉平 罗雨舟[1] Wang Dong-liang;Chen Yu-ping;Luo Yu-zhou

机构地区：[1]无锡职业技术学院图书馆,江苏无锡214121

出　　处：《河北科技图苑》2018年第6期61-66,共6页Hebei Library Journal of Science and Technology

基　　金：2017年度江苏省高校哲社基金研究课题"基于SERVQUAL模型的以读者为中心的高职图书馆菜单式标准化服务体系建设"(2017SJB0862)研究成果

摘　　要：图书馆网站互动交流栏目作为读者与图书馆沟通交流的重要渠道,其建设情况应得到更多的重视与关注。对首批28所国家示范性高职院校图书馆网站的电话咨询、EMAIL咨询(馆长信箱、部门信箱)、QQ咨询、微信咨询、微博咨询、FAQ(常见问题解答)、CVRS(虚拟参考咨询系统)、留言板、网络调查、资源荐购等10个互动交流服务栏目进行调查,分析其开展情况和存在的问题,在此基础上提出发展对策,以提升读者体验。Library interactive communication service column is an important channel for the communication between readers and libraries. More attention should be paid to its construction situation. This paper systematically studies the interactive communication service col- umns of the first batch of 28 national exemplary vocational colleges, and investigates 10 columns of telephone consultation, EMAIL consultation （curator mailbox, department mailbox）, QQ consultation, WeChat consultation, microblog consultation, FAQ （FAQ）, CVRS （Virtual Reference Service）, message board, network survey, resources recommendation and analyzes their developments and existing problems. On this basis, development strategies are put forward to enhance readers＇ experience.

关 键 词：高职图书馆 互动交流 参考咨询 网站建设 

分 类 号：G250.7[文化科学—图书馆学]