陪送中心优化服务流程和改变排班模式的调查研究  

Research on optimization of service process and changing the scheduling model in escort center

作　　者：杜彩梅[1] 栾美君[1] 卡丽毕努尔.力提甫 Du Caimei;Luan Meijun;Kalibinuer·Litifu(The First Affiliated Hospital of Xinjiang Medical University 830054)

机构地区：[1]新疆医科大学第一附属医院,830054

出　　处：《中国社区医师》2016年第28期193-194,共2页Chinese Community Doctors

摘　　要：目的:加强医院外勤人员的管理,提高服务质量,为医院节约人力资源。方法:通过3个月的调研,对陪送中心原有工作模式进行改革,观察改革效果。结果:改革后,各项考核指标均显著提升。结论:改变原有的工作模式后,陪送中心员工人员数量减少,工作积极性提高,医院人力成本降低。Objective:To strengthen the management of the hospital field personnel,improve the quality of service,save the humanresources for the hospital.Methods:Through 3 months of research,we reformed the original work mode in escort center,andobserved the effect of reform.Results:After the reform,the assessment indicators were significantly improved.Conclusion:Afterchanging the original mode of work,the number of employees in escort center was reduced,the enthusiasm of work was increased,and the hospital's human costs were reduced.

关 键 词：陪送中心 优化服务流程 改变排班模式 

分 类 号：R197.32[医药卫生—卫生事业管理]