门诊管理模式及创新思路的积极探索  

Outpatient Management and Actively Explore Innovative Ideas

作　　者：张捷[1] 王祖萍[2] 付丽萍[3] Zhang Jie;Wang Zu-ping;Fu Li-ping(Out-patient Department,the 2nd Affiliated Hospital of XinJiang Medical University,Urumchi 830063, China;Infections Department,the 2nd Affiliated Hospital of XinJiang Medical University,Urumchi 830063, China;Pediatrics Department,the 2nd Affiliated Hospital of XinJiang Medical University,Urumchi 830063, China)

机构地区：[1]新疆医科大学第二附属医院门诊部,乌鲁木齐830063 [2]新疆医科大学第二附属医院感染科,乌鲁木齐830063 [3]新疆医科大学第二附属医院儿科,乌鲁木齐830063

出　　处：《中国医药导刊》2016年第9期971-972,共2页Chinese Journal of Medicinal Guide

摘　　要：目的：探索门诊管理模式及创新思路。方法：随机选取2012～2013年我院门诊满意度调查，经过规范管理后不断创新和完善门诊管理，2014～2015年我院门诊满意度调查明显提高，得到上级主管部门好评。结果：2012～2013年我院门诊满意度调查82%，2014～2015年我院门诊满意度调查98%，经过规范管理和不断创新后，我院门诊满意度明显提高，对比差异显著（P＜0.05）。结论：科学规范的管理门诊，提供优质的护理服务，才能更好的服务于患者，展现医院综合实力。Objective: To explore the clinic management and innovative ideas.Methods:Randomly selected 2012-2013 in ourhospital outpatient satisfaction surveys,after a standardized management constantly innovate and improve patient management in2014-2015 hospital outpatient satisfaction surveys improved significantly,higher authorities to give praise.Results:2012-2013 inour hospital outpatient satisfaction survey 82% in 2014-2015 outpatient satisfaction survey 98%,after a standardized managementand continuous innovation,our clinic satisfaction improved significantly,compared to the difference was significant(P<0.05).Conclusion:The application of scientific and standardized clinic management,to provide quality care services,in order to serve thepatients better,to show the comprehensive strength of the hospital.

关 键 词：门诊 管理模式 创新思路 满意度 

分 类 号：R197.323[医药卫生—卫生事业管理]